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Delivery Information

Access to Property

Deliveries are contracted to kerbside only. Delivery onto the property is at the discretion of the haulier.

Standard deliveries are done on an 18 tonne vehicle measuring 2.8m wide x 4m high x 11m long (including the tail lift) - approximately the size of a rubbish lorry with a crusher. The delivery onto the kerbside will be done on a pallet pump truck if possible and at the discretion of the haulier.
Please tick the restricted access box on the checkout form if your property access requires a smaller vehicle. Please only select this option where it is absolutely necessary and if your order is for les than 3 pallets. The delivery depot reserves the right to assess the road access to the kerbside of the property and if necessary return with a more suitably sized vehicle.


The vehicle and pallet truck delivery will not be possible if they encounter the following challenges - 
  • Slopes
  • Grass
  • Gravel
  • Kerbs / Lips



Please ensure that you provide two contactable phone numbers for deliveries. When customers are not contactable, this may result in pallet being returned to the depot. If a redelivery is required there will be a redelivery charge of £20+VAT/pallet for each additional delivery attempt if there is no one able to receive the delivery or the delivery is unable to be left safely. It is YOUR responsibility to ensure the delivery point is suitable for delivery as per these instructions.

If you wish to order pallet quantities from White Horse Bedding but believe that your property is unsuitable for a kerbside delivery, contact our customer services department to discuss our Fulfilled By Stockist delivery solution.


Returns Policy

Unopened goods in original condition can be returned within 7 days for a full refund of the purchase price less the transport costs involved. These costs will be advised at the time of the returns request and will never exceed the actual cost of transport involved.